Shanghai Welcome
Privacy Policy
Last updated: July 22, 2026
Shanghai Welcome is committed to handling personal information responsibly. This policy explains how we collect, use, retain and share information when you use shanghaiwelcome.com or arrange a service with us.
Information we collect
Information you provide may include your name, email address, phone or WhatsApp number, country, party size, dates, selected services, pickup and travel details, notes and passport information where a high-speed rail booking requires it. We also receive basic technical and usage information such as browser, device, IP address and pages visited through standard website analytics and cookies.
How we use it
We use information to prepare and operate your booking, process payment, provide support, meet rail-ticketing requirements, prevent fraud, improve the website and comply with applicable legal obligations. We may send operational messages about an enquiry or confirmed booking. Marketing messages are sent only where permitted and can be opted out of.
Payments and service providers
PayPal processes online payments. We do not store your full payment-card credentials. We use service providers such as hosting, database, analytics, email and storage providers to operate the service; they process only the information needed to provide their services under appropriate safeguards.
Sharing information
We share relevant booking details with guides, drivers, ticketing providers and other suppliers only where needed to deliver your selected service. We may also disclose information where required by law or to protect the safety, rights and security of travellers, our team or the public. We do not sell personal information.
Retention and security
We retain information for as long as reasonably necessary to manage bookings, support customers, resolve disputes and meet legal or accounting obligations. We use reasonable administrative and technical safeguards, but no online transmission or storage system can be guaranteed completely secure.
Your choices
Subject to applicable law, you may ask to access, correct, delete or restrict the use of your personal information, or withdraw marketing consent. Some information must be retained where needed to complete a booking or meet legal obligations.
Cookies and analytics
Cookies and similar technologies help the website function, remember preferences and understand site use. You can control cookies through your browser settings; disabling some cookies may affect site functionality.
International transfers
Our providers may process information in countries other than the one where you live. Where required, we use appropriate safeguards for such transfers.
Updates and contact
We may update this policy when our services or legal obligations change. The latest version will be posted here. For privacy questions or requests, email vip@shanghaiwelcome.com.