Shanghai Welcome
Refund Policy
Last updated: July 22, 2026
We understand that travel plans can change. This policy explains how cancellation, rescheduling and refunds are handled for Shanghai Welcome services.
Free cancellation
You may cancel for a full refund when we receive your cancellation request at least 36 hours before the scheduled service start time. Send the booking reference and the email used for booking to vip@shanghaiwelcome.com.
Late cancellations and no-shows
Cancellations received within 36 hours of the scheduled start time are generally non-refundable because guides, vehicles, tickets and other services may already be committed. No-shows are non-refundable. We will review exceptional circumstances fairly where supporting information is provided.
Rescheduling
We will try to accommodate a date or time change when requested at least 24 hours in advance and subject to availability. A change that materially increases duration, party size, route or supplier cost may require a revised price.
Supplier, weather and disruption changes
Services normally operate in ordinary weather. If severe weather, safety conditions, supplier cancellation or another event outside reasonable control makes a service impracticable, we will offer a suitable reschedule, replacement service or refund of the affected amount as appropriate.
Refund processing
Approved refunds are returned to the original PayPal payment method. After we initiate a refund, the time for it to appear depends on PayPal and your payment provider. We will send confirmation once the refund has been initiated.
Unused services and tickets
Unused portions of a private service, personal purchases, tickets or third-party costs are not automatically refundable. Any refund for an unprovided included component will be assessed according to the circumstances and non-recoverable supplier costs.
Contact
For cancellation, refund or rescheduling support, email vip@shanghaiwelcome.com with your booking reference.